Managed IT Services

Fix IT problems before they happen

Our team proactively manages, monitors and supports your IT environment, with a scope built around your business instead of a package, so technology stops getting in your way.

Managed IT

What are managed IT services, in plain English?

With managed IT, our team takes care of your day-to-day technology. We scope the work to your business: the help desk support, monitoring, maintenance and security you actually need. Behind the scenes, we keep your systems updated, monitored and secure.

Because one team knows your environment, you’re not explaining your setup from scratch every time you call. And when the problem is your internet provider, phone system or business software, we call the vendor so you don’t have to.

Benefits

Why businesses switch to managed IT

Spend where it matters

We scope our services to what your business actually needs, so you’re not paying for a package built for someone else.

Strategic guidance

We help you plan your IT roadmap so technology supports your business goals, with virtual CIO guidance when you need it.

More done, less downtime

Your team gets help fast. When a project needs extra hands, our engineers step in.

Plan purchases ahead

We help you plan hardware and software purchases ahead of time, so big expenses don’t come as a surprise.

Room to grow

As your business grows, your support grows with it. It only takes a simple conversation.

What we can cover

One team, scoped to what you need

Network

Your business runs on its network, especially in the cloud. We manage and monitor it so it stays fast and available.

Service desk

One help desk that knows your environment. Friendly engineers are available Monday–Friday, 8am–5pm Eastern, focused on fixing problems and preventing repeats.

Infrastructure

Servers, storage and core systems, kept optimized, stable and highly available.

Endpoint management

Every laptop, desktop and server managed as one secure fleet, so you get better uptime and fewer surprises.

Applications

Cloud and on-premises software kept running smoothly for the best possible user experience.

Visibility & reporting

Advanced IT service management tools and reporting, for organizations that want more visibility and control.

Why Blue Edge

6 reasons to partner with Blue Edge Networks

1

Secure remote fixes

We can securely connect to your PC or server and fix many issues on the spot. No waiting for a technician to travel to you.

2

Experienced and credentialed

Our engineers bring deep, hands-on IT experience across a wide range of technologies, industries and applications. Our leadership holds CISSP, MCSE and MCT certifications.

3

No geek speak

You get answers in plain English, with a clear explanation of what’s happening and why.

4

Business savvy

Every recommendation starts with the business benefit. We design it, evaluate it and justify the spend.

5

One call does it

Hardware, software, network and security, plus your internet, phone and business software vendors. You call us, and we coordinate the rest.

6

Your satisfaction matters

We want you to be completely satisfied with our services, and we’ll do whatever it takes to make it right.

How to get started

Better IT in three steps

1

Let’s talk

We’ll chat about your business, how you use technology, and what you want from IT.

2

We scope it together

If we’re the right fit, we put together a service agreement scoped to your organization.

3

Structured onboarding

Our team learns and documents your systems, then our help desk takes it from there.

Get IT support built around your business.

or call 859-888-2041